These Terms and Conditions set out the basis on which Cleaners Stockwell provides domestic and commercial cleaning services within Stockwell and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, company, or organisation that requests or uses cleaning services provided by Cleaners Stockwell.
Company means Cleaners Stockwell, the cleaning service provider.
Services means any cleaning, housekeeping, end of tenancy cleaning, office cleaning, or related services supplied by the Company to the Client.
Cleaner means any employee, contractor, or representative of the Company assigned to carry out the Services.
Premises means the property or properties where the Services are to be provided.
The Company provides professional cleaning services including, but not limited to, regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, and commercial cleaning. The exact scope of work will be agreed at the time of booking, based on the type of service requested and the condition and size of the Premises.
Any estimates of how long particular tasks will take are provided for guidance only. The Company will endeavour to complete the agreed scope of work within the allocated time, but does not guarantee that every task will be completed if the allocated time is insufficient due to the condition or size of the Premises.
3.1 Bookings can be made by the Client through the Companys designated booking channels. By submitting a booking request, the Client confirms that they have the authority to do so and that the information provided is accurate and complete.
3.2 All bookings are subject to availability and confirmation by the Company. A booking is not considered confirmed until the Client has received explicit confirmation from the Company.
3.3 The Client is responsible for providing accurate details of the Premises, including access instructions, parking availability, and any specific requirements. The Company reserves the right to adjust the quoted fee or decline the booking if the information provided is inaccurate or incomplete.
3.4 The Client must inform the Company of any hazards, security systems, pets, or particular conditions at the Premises that may affect the delivery of the Services.
4.1 The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed date and time. This includes providing keys, access codes, building entry permissions, or arranging for someone to be present to allow entry.
4.2 If the Cleaner is unable to gain access to the Premises at the scheduled time due to the Clients fault, the visit may be treated as a late cancellation and a charge may apply in accordance with the cancellation policy set out in these Terms and Conditions.
4.3 The Client must ensure that sufficient lighting, running water, and electricity are available at the Premises to allow the Cleaner to carry out the Services.
5.1 The Client agrees to provide a safe working environment for the Cleaner and to comply with all applicable health and safety regulations.
5.2 The Client must ensure that all personal items, valuables, and fragile objects are safely stored or removed from areas where Services are to be carried out. The Cleaner may refuse to move or handle particularly fragile or valuable items.
5.3 The Client must not directly employ, contract, or engage any Cleaner introduced by the Company for private work without the prior written consent of the Company. The Company reserves the right to charge a referral fee if this clause is breached.
6.1 The price for the Services will be communicated to the Client at the time of booking, based on the type of service, size of the Premises, and any additional tasks requested.
6.2 Prices are generally quoted on an hourly basis or on a fixed-fee basis for specific services such as end of tenancy cleaning. The Company reserves the right to adjust the price if the information provided by the Client at the time of booking was incomplete or inaccurate, or if the condition of the Premises requires additional time or resources.
6.3 Payment terms will be confirmed during the booking process. The Company may require payment in advance, deposit payments, or payment immediately upon completion of the Services, depending on the type of service and the Clients booking history.
6.4 The Client agrees to pay all fees due to the Company in full and on time. Failure to make payment by the due date may result in late payment charges and suspension of further services until payment is received.
6.5 The Company reserves the right to review and amend its prices from time to time. Any changes to pricing will not affect confirmed bookings that have already been accepted by the Company, unless agreed with the Client.
7.1 The Client may cancel or reschedule a booking by providing reasonable notice to the Company. The specific notice period and any applicable fees will be communicated by the Company and may differ for regular cleaning, one-off visits, and specialised services.
7.2 If the Client cancels or reschedules a booking without giving the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full amount of the scheduled service.
7.3 If the Cleaner is unable to attend a scheduled appointment due to illness, transport disruption, or other unforeseen circumstances, the Company will inform the Client as soon as reasonably possible and will offer to reschedule the appointment at a mutually convenient time. The Company will not be liable for any losses incurred by the Client as a result of such cancellation or rescheduling.
7.4 If the Client repeatedly cancels or reschedules bookings, the Company reserves the right to terminate the service arrangement with immediate effect.
8.1 The Company aims to provide a high standard of cleaning services at all times. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing details of the issue.
8.2 The Company may, at its discretion, arrange for a Cleaner to revisit the Premises to address any reasonable concerns raised by the Client, provided the complaint is made within a reasonable time after the service has been carried out and provided that the Client did not prevent the Cleaner from completing the agreed work during the initial visit.
8.3 Any claim made by the Client in relation to service quality must be supported by reasonable evidence, such as photographs or a detailed description, and must be limited to the areas and tasks that were included in the original scope of work.
9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability to the Client in respect of any loss or damage arising from the provision of the Services shall be limited to the amount paid by the Client for the specific service during which the incident occurred.
9.2 The Company is not liable for normal wear and tear, existing damage, or deterioration that is revealed during or following the provision of the Services. The Company is also not liable for any damage caused by defective materials, equipment, or products provided by the Client.
9.3 The Company is not responsible for loss of cash, jewellery, or items of high value, unless the Client has specifically drawn attention to such items before the service and has agreed with the Company in writing how they should be handled.
9.4 The Company does not accept liability for failure to perform its obligations if such failure is caused by events beyond its reasonable control, including but not limited to severe weather, transport disruptions, accidents, or public health restrictions.
9.5 The Company maintains appropriate insurance cover in relation to the Services it provides. Details of such insurance can be made available to the Client on request.
10.1 The Company may use its own cleaning products and equipment, or may agree to use products and equipment supplied by the Client. Any such arrangements will be confirmed at the time of booking.
10.2 If the Client requests the use of their own products or equipment, the Client is responsible for ensuring that such products and equipment are safe, suitable for the intended purpose, and available at the Premises. The Company is not liable for any damage caused by products or equipment provided by the Client.
10.3 Certain specialised cleaning tasks may require additional products or equipment. The Company will discuss any such requirements with the Client in advance and may adjust the price accordingly.
11.1 The Company will comply with applicable UK waste regulations when handling and disposing of waste generated during the provision of the Services.
11.2 The Services may include the collection and disposal of general household or office waste that fits within standard refuse or recycling arrangements at the Premises. The Company is not responsible for removing large quantities of rubbish, bulky items, construction waste, hazardous materials, or any waste types that fall outside normal domestic or commercial cleaning activities, unless specifically agreed in advance.
11.3 The Client must not request the Cleaner to dispose of hazardous substances, including but not limited to chemicals, solvents, oils, asbestos, paint, clinical waste, sharps, or any item classified as hazardous under UK law. If such materials are present at the Premises, the Client must arrange for appropriate specialist disposal.
11.4 The Company may refuse to handle or remove any items that it reasonably believes to be unsafe, unlawful, or in breach of local waste regulations.
12.1 The Company is committed to maintaining high standards of health and safety for both Clients and Cleaners. All Cleaners are instructed to follow safe working practices while on the Premises.
12.2 The Client must not request the Cleaner to carry out any task that may be unsafe, such as using unsuitable ladders, cleaning external windows at height without proper equipment, or moving heavy furniture alone.
12.3 The Cleaner has the right to decline tasks that they reasonably consider to be unsafe or beyond the scope of the agreed Services.
13.1 The Company will treat all personal information provided by the Client with confidentiality and will use it only for the purposes of managing bookings, providing the Services, and meeting legal obligations.
13.2 The Company will take reasonable steps to protect the Clients data against unauthorised access or disclosure, in accordance with applicable data protection laws in the UK.
13.3 The Client is responsible for keeping any passwords, access codes, or security information supplied to the Company secure and for notifying the Company of any changes that may affect access to the Premises.
14.1 Either party may terminate ongoing regular services by giving reasonable notice to the other party, in accordance with any notice period agreed at the time of booking.
14.2 The Company may terminate the provision of Services with immediate effect if the Client fails to pay invoices when due, behaves in an abusive or threatening manner towards any Cleaner or representative of the Company, or otherwise breaches these Terms and Conditions.
14.3 Termination of the Services does not affect any rights or obligations that have already accrued to either party at the date of termination.
15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the nature of the Services offered.
15.2 Any updated Terms and Conditions will apply to new bookings from the date they are published or communicated. For existing ongoing service arrangements, the Company will inform the Client of any significant changes that may affect their rights or obligations.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.
By confirming a booking with Cleaners Stockwell or by using our cleaning services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Call our trusted cleaners Stockwell and leave your cleaning issues in the best hands. You will be gladly surprised with our great services and prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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